 |
Customer Care and Help Desk
We reduce your operative costs in at least 30%. While, at the same time, improve your customer satisfaction.
- Customer Care
- Customer Retention
- Marketing and Sales (1 800)
- Order Taking
|
|
|
|
One Call Resolution
Our Goal is
Just One Call
To Solve Any Problem
|
|
Our One Call Resolution Methodology
|
- Project Evaluation
- Map and Process Design
- Tailored IT Solution
- Interoperability Assurance
- Project Implementation and Stabilization
Quality Metrics in Every Process and Contact
Customer Relationship Management Database: Client Retention and Prospective Markets
Complete Operation Flexibility
|
Shelter Services
Focus on What is Really Relevant for your Business: We Do the Rest.
Significantly reduce your set up costs via our Shelter Services; Where the Client retains all the strategic operations and the total ownership over all data and customer relationships. And Telepartner provide all the administrative support, such as: Human Resources, Payroll, Facilities, IT Infrastructure, Government Affairs, etc.
Avoid the set up and establishing risk, focus on your core business. Take Control of Your Own Contact Center Operations in Mexico, we provide you all the infrastructure and support services in a bordershore facility.
Secretarial Solutions
Do not lose any Client because you were not there to take care of their requirements.
We offer you a Complete Tailored Contact Solution.
Following call-handling instructions, we answer the phone and treat your clients as well as if were you on the line. Your Clients will feel the same as they have reached your front office directly.
| |
-
Help Desk and Sales Support
-
Live Message Taking
-
Lead Capture Services
-
Online Order Taking
-
Appointment Setting
|
Data Entry Solution
We develop very specific work flows to cut any error possibility, ensuring high quality outcomes. |
|
|
|
